Privacy Policy

How StayTrack handles information connected with your use of the app and website.

1. Who we are

StayTrack is developed and published by Rashid Bahattab Media Production, a UAE-based company ("we", "us" or "our"). Contact: [email protected].

2. Information the app may process

• Google account information: stable account identifier, email, name and profile image where made available through Google Sign-In.
• Owner and property information: owner/business name, contact details, property details, rooms, beds, rates and preferences you enter.
• Guest and stay information: guest names, contact details and other details you choose to record, plus check-in, checkout, room allocation and stay history.
• Financial and operational information: rent charges, due dates, payments, receipts, expenses, tax details and remarks entered into the app.
• Technical information: app version, device/platform information and diagnostic information where needed for security and troubleshooting.
• Support communications: information you include when contacting us.

Enter only information you are authorised to manage. If you record information about guests or other people, you are responsible for providing notices and obtaining permissions required by applicable law.

3. Google Sign-In

StayTrack is intended to allow sign-in through Google. Google authenticates the account; StayTrack does not ask for or receive your Google password. We may receive a stable account identifier and basic profile information, subject to the permissions shown to you. Email is a contact/display field, not the permanent identity key.

4. Google Drive backup and restore

StayTrack is intended to use the Google Drive account you authorise for its data storage, backup and restore features. Depending on the final configuration, the app may create files in a visible StayTrack folder and in Google's hidden application data area (appDataFolder). Backup files may contain property, guest, stay, rent, payment, expense and settings information.

We intend to encrypt backup archives before upload. The final encryption, key recovery and retention method must be explained in the app before the feature is enabled. Drive files are stored in the Google account you connect and are subject to Google's terms and privacy practices.

StayTrack does not sell Google user data or use it for advertising. We do not use data obtained through Google APIs to develop, improve or train generalised AI or machine-learning models.

5. Storage and temporary processing

The selected product direction is Drive-first storage rather than a StayTrack-operated central database. The app may still temporarily process information in device memory, cache or temporary files while displaying, importing, exporting or restoring data. The final implementation must be reviewed to identify any persistent local copy and disclose it accurately. Google may process Drive data in locations determined by Google.

6. How we use information

• Provide StayTrack's property and accommodation management features.
• Authenticate users and associate app data with the correct account.
• Create, upload, retrieve and restore backups you request or configure.
• Respond to support requests and maintain reliability.
• Protect the app, investigate misuse and comply with legal obligations.

7. Sharing and service providers

We do not sell personal information. Google processes information to provide Google Sign-In and Google Drive. We may disclose information where required by law, to protect rights and safety, or as part of a legitimate business transfer subject to applicable law.

8. Retention and deletion

You may request deletion using our account deletion page. The intended process covers app account information and StayTrack-managed backup files in the connected Drive locations that the app is authorised and able to manage. Deleting StayTrack does not delete your Google account or unrelated Drive files. Copies you independently download, export, share or store elsewhere are outside our control.

The final deletion flow must address Drive files, any account identifiers retained by the app, and data remaining on devices. Some information may be retained for a limited period where required by law or necessary to resolve disputes, prevent fraud or establish legal claims.

9. Security

We intend to use reasonable safeguards appropriate to the product, including encrypted backup archives, secure platform storage for authentication material, access controls and secure network connections. No storage or transmission method is completely secure. Protect your Google account and backup recovery credentials.

10. Children's privacy

StayTrack is a business/property management tool and is not designed for children. Do not create an account for a child or enter children's personal information unless you have lawful authority and a valid reason.

11. International transfers

Google services may process information in countries outside your country of residence. Applicable safeguards will be used where required by law.

12. Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion or a copy of personal information. You may revoke Google permissions in your Google Account and request StayTrack deletion through our deletion page.

13. Changes

We may update this policy as the app, integrations or legal requirements change. The current version will be posted here with a revised date. Material changes will be communicated where required.

14. Contact

Rashid Bahattab Media Production
United Arab Emirates
[email protected]