StayTrackDelete account
& user data
Request deletion of your StayTrack account and the app data associated with it.
Deletion may permanently remove property, room, guest, stay, rent, payment, expense and backup information associated with your account. Export records you are legally required to retain before proceeding.
1. Delete from the app
- Open StayTrack and sign in to the account you want to delete.
- Go to Settings → Account → Delete Account.
- Review the data and backup consequences.
- Complete the confirmation and re-authentication steps shown in the app.
Release requirement: This in-app option must be implemented and tested before account registration is publicly enabled. If you cannot access the app, use the website request method below.
2. Request deletion without app access
Email [email protected] with the subject StayTrack account deletion request. Include the Google account email used to sign in and, if available, the owner name shown in StayTrack. Do not send your Google password, verification codes or backup recovery key. We may request reasonable information to verify control of the account.
Email an account deletion request ↗3. What data is intended to be deleted?
- StayTrack account profile information held by the app;
- property, room, bed and guest records associated with the account;
- stay history, agreements, rent charges, payments, receipts and expenses;
- StayTrack-managed backup files in connected Google Drive locations the app is authorised and able to manage, including the visible backup folder and hidden app data area, as applicable.
4. What may be retained?
Information may be retained for a limited period where required by law, to resolve disputes, prevent fraud or establish, exercise or defend legal claims. Retained information will be restricted to that purpose and deleted when no longer required.
5. What deletion does not do
- It does not delete your Google account.
- It does not delete unrelated files in Google Drive.
- It cannot remove copies you downloaded, exported, shared or stored outside StayTrack.
- It does not automatically revoke every Google permission. Review and revoke StayTrack access in your Google Account security settings.
6. Processing time
We aim to verify and complete requests within 30 days unless a longer period is permitted or required by law. If additional time is needed, we will explain why. Confirmation will be sent where possible.
7. Contact
Rashid Bahattab Media Production
United Arab Emirates
[email protected]